Operations
Work & Best Practices
Being a designer by trade, I learned early in my career that process is the single most important piece to your work that can ensure success. Diligently following and iterating upon process can unlock your greatest work!
See some presentations on some of my work as an operations leader, best practices for product teams, and more articles.
Product Operations
Product Operations has different meanings at every company.
» Learn common best practices collected from my interviews with experts across Silicon Valley.
Company-wide Operational Transformation Case Study
Aligning a company behind customer value, a case study.
» Outlined here is the process I used to transform a company from product-focused to CUSTOMER-focused.